This warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse and other issues determined by ICICLES, not to be a manufacturer’s defect. Original purchaser must include a shipping, handling and processing fee of $15.00 (plus applicable sales tax) ($27.00 for Canadian residents) (sorry, no checks) with any warranty claim. Tax where applicable will also accompany this processing fee. Download warranty repair form here.
Upon receiving returned eyewear that ICICLES, determines to be defective, we will repair or replace it at our option. Non-warranty repair services are available to our customers as it pertains to lenses or frames that are not covered under the terms of the warranty. We will email or call customers back with these options and costs should they wish to execute. Items not covered under terms of warranty that are also not repairable will be returned to customer or destroyed at customer’s option.
We reserve the right to discontinue models and all applicable parts for repair including lenses. In this event we will offer the customer a partial credit towards a new pair of sunglasses. This offer requires the customer to return the damaged pair in exchange. This only applies to discontinues styles. It is at the sole discretion of ICICLES to make this offer for exchange and or credit.
Please allow 7–10 business days from receipt of product to process your claim.