Please email your sunglasses prescription to rx@icicles.com
How soon will my order ship?
We understand that you’re eager to get your new Icicles Eyewear sunglasses. That’s why we strive to process and ship all orders within 1-2 business days. You will receive a confirmation email with tracking information as soon as your order is on its way. For expedited shipping options, please select your preferred method at checkout.
Is there any warranty exclusions?
Our aluminum frames come with a Lifetime warranty and a one year warranty on nylon and metal frames. Our sunglasses come with a comprehensive warranty that covers defects in materials and workmanship for one year from the date of purchase. However, this warranty does not cover damage caused by improper use, accidents, or unauthorized modifications. For a detailed list of warranty exclusions and how to make a warranty claim, please visit our Warranty Policy page.
Are there any return exclusions?
We want you to be completely satisfied with your purchase. Our return policy allows you to exchange items within 30 days of receipt for an exchange, provided the items are in their original condition and packaging. Please note that custom prescription lenses are non-refundable unless there is a manufacturing defect. For more information on returns, please refer to our Return Policy page.
Will I be charged for a replacement item?
If your sunglasses are found to be defective under our warranty, we will replace them free of charge. However, if you need a replacement for any other reason, such as accidental damage, there may be a fee. The cost will depend on the specific circumstances and product involved. Please contact our customer service team for a detailed quote and further assistance.
How can I track my orders &
payment?
Tracking your order and payments with Icicles Eyewear is simple and convenient. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website. Additionally, you can log into your Icicles Eyewear account at any time to view your order history, payment status, and shipment updates. If you need further assistance, our customer service team is always ready to help.
