|Warranty Claims / Repairs:
Please note that we only accept requests for Warranty claims and Repairs via our Automated Claim Center.
Please click here to submit a new request
ONE-YEAR MANUFACTURER WARRANTY POLICY FOR ICICLES® Eyewear, Inc.
This policy applies only to the eyewear frames manufacturing defects that occur during one year from your original purchase date. Warranty DOES NOT cover wear and tear, worn scratched lenses, and/or special orders. You must provide proof of purchase for all warranty requests - no exceptions. For eyewear returns over one year old, you must enclose $27.95 to cover fees for minor adjusting / cleaning / handling / shipping. Please do not send cash. ICICLES®will contact you if additional fees for parts/services are necessary.
IMPORTANT WARRANTY INFORMATION
The warranty is VOID if your eyewear is not shipped in a well-packaged box. No Padded Envelopes will be accepted! ICICLES®is not responsible for lost boxes. We recommend shipping with insurance and tracking information so you can track your box to our facility. One-year manufacturers warranty is also VOID if your ICICLES® eyewear is repaired by someone other than an ICICLES® service technician. We cannot reconstruct new eyewear when any part(s) of the eyewear are damaged or destroyed.The Warranty Department reserves the right to inspect the eyewear and either accept it for replacement, repair or refuse your request. Warranted eyewear will be repaired or replaced, at company discretion, and shipped back to you, a $12.95 return shipping fee applies.
Please use our online Warranty Claim Center - print and follow simple instructions - be sure to include all contact information for expediting your requests.