Repairs & Exchanges

Returns:  NO REFUNDS

Customer is responsible for all shipping/handling charges with returns - $12.95 (1 lb. maximum) for return shipping back to you.  You must submit an online request for all Warranty Claims and Repairs.  Please allow 5-7 business days from receipt of your box for our return dept. to begin processing your box and paperwork.

Exchanges:

Exchanges can be made within 30 days from original date of purchase, provided the product has not been worn and product is returned in original packaging. Proof of purchase must be included with exchange requests. ICICLES is not responsible for incorrect item(s) ordered online by the customer. Customer is responsible for all shipping/handling charges with exchanges. Shipping/Handling charge is $12.95 (1 lb. maximum). NO REFUNDS.

Repairs:

We reserve the right to repair at a minimum charge of $15.00 for non-warranty repair requests. Other parts may be available for an additional cost. Customer is responsible for all shipping/handling charges with repairs. Shipping/Handling charge is $12.95 (1 lb. maximum). NO REFUNDS.

Replacement Parts:

Replacement parts are not covered under the one-year manufacturers warranty policy. When ordering replacement parts for your ICICLES®eyewear, we advise that the eyewear be shipped to our repair facility to guarantee that the replacement part(s) properly fit the eyewear. ICICLES is not responsible for incorrect item(s) ordered online by the customer. Shipping/Handling charges apply:  small parts in envelope $5.00, parts sent in box $12.95.

Expected Turn-Around Time:

ICICLES will attempt to repair/exchange all eyewear returns within 5-7 business days after receiving your return box.  Depending upon eyewear stock and/or parts availability, it may take longer to complete the necessary repairs/exchanges. Repair/exchange turn around time does not include shipping to and from the ICICLES repair facility.

SUBMIT ONLINE WARRANTY / REPAIR REQUEST